Privacy Policy
Your privacy matters to us. This page explains what data we collect when you use the Travelosca website, why we collect it, who we share it with and how we protect it.
About Travelosca
Travelosca is an online platform that prepares visa documents: flight and hotel reservations, travel itineraries and travel medical insurance. By using the website or ordering any of its services, you agree to the practices described in this policy.
Contact: Info@Travelosca.com
What data do we ask for?
We only ask for the data needed to complete your order. Depending on the service, this includes:
- Your full name as it appears in your passport, and your email address.
- Your phone number.
- Your date of birth.
- Trip details: departure and arrival cities, travel dates and number of travellers.
- Passport details, when the insurer or booking provider needs them to issue the document.
- The basic payment details needed to complete the purchase, which are processed directly by the payment gateway.
We do not ask for any data beyond what the service requires.
Why do we use your data?
- To prepare and fulfil your order: the reservation, itinerary or insurance policy.
- To contact you if your order is incomplete or we have a question.
- To send the final documents to your email.
- To process your payment.
- To answer your support enquiries.
- To improve the quality of the website and its services over time.
We never sell your personal data to any third party under any circumstances.
Payment data
Payments are processed through approved and secure third-party payment gateways. Travelosca never stores your full card details on its servers.
When do we share your data with third parties?
We share limited data only when operationally necessary to fulfil your order, with the following parties:
- Airlines, hotels and booking platforms: your name and travel dates, to issue the reservation in your name.
- The issuing insurer: the data it requires to issue the insurance policy, including passport details and date of birth.
- Payment gateway providers: to complete the purchase.
- Website hosting and email delivery services: to run the website and deliver your documents.
No data is shared beyond what is necessary to provide the service to you.
Cookies
Our website uses cookies to improve your browsing experience and to measure website performance through analytics tools such as Google Analytics. You can adjust or disable cookies in your browser settings at any time, although this may limit some website functions.
How long do we keep your data?
- Passport details: deleted within 30 days of delivering your order.
- Order and contact data: kept for as long as needed to follow up on any enquiry about your order or to meet legal or accounting requirements, then deleted or minimised when no longer needed.
Your rights over your data
You may ask us at any time to:
- Access the data we hold about you.
- Correct any inaccurate data.
- Delete your data when there is no legal or operational reason to keep it.
- Receive a copy of your data.
To make any of these requests, email us at Info@Travelosca.com.
Important note about travel services
Our services help you prepare your travel documents and visa file based on the information you provide. Travelosca does not represent any airline, hotel or embassy, and has no authority to make any decision about your visa or travel.
Protecting your data
We take reasonable measures to protect your data from unauthorised access or use, including transferring data over an encrypted connection (HTTPS) and restricting access to the team members responsible for fulfilling orders. However, no method of transmitting data over the internet is 100% secure, so we cannot guarantee absolute protection of any data sent online.
Links to external websites
Our website may contain links to websites or services we do not own, such as payment gateways, embassy websites and airlines. We recommend reviewing the privacy policy of any external website you visit through us, as we are not responsible for its practices.
Updates to this policy
We may update this policy from time to time to reflect legal or operational changes. Any update will be published on this page, with the “last updated” date at the top revised accordingly.
Contact us
For any question about your privacy or your data: Info@Travelosca.com