Refund and Cancellation Policy

Travelosca’s services are digital and prepared for each customer based on their details, so refund rules differ from those for physical products.

A full refund is available when:

• Cancellation is requested before we actually start preparing your order. Non-refundable payment processing fees charged by the payment provider may be deducted.
• You were charged twice by mistake for the same order.
• We are unable to provide the service for any reason on our side.

No refund is available after:

• Preparation of the reservation, itinerary or insurance policy has started.
• The final documents have been sent to your email, at which point the service is considered fully delivered.
• The customer changes their mind without any error on our part.
• The embassy or relevant authority refuses the visa or travel application. This decision is entirely outside Travelosca’s control and does not entitle you to a refund for a service that has been delivered.

If the error is ours

If a document contains a clear error caused by Travelosca, we correct it and send an amended copy at no extra cost. If correction is not possible, we refund the amount in full or in part depending on the case.

How to request a cancellation or refund

Email us at Info@Travelosca.com with the email address you used for your order, the service name and the reason for your request. We reply within two working days, and any amount due is returned to the original payment method within 5 to 14 working days, depending on the bank or payment gateway.